What You Will Study
The student will learn through the support of relevant materials for the course, with a knowledgeable tutor providing advice and guidance on the course content.
Units:
- Principles of customer service and delivery
- Understand customers
- Understand employer organisations
- Understand how to communicate with customers
- Understand how to handle customer information
- Understand how to resolve problems and deliver customer service to challenging customers
- Understand how to develop customer relationships
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How You Will Be Assessed
The course is delivered via distance learning, supported by a range of interactive online resources. Work is assessed by the tutor throughout the programme from induction to completion.
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Entry Requirements
No specific entry requirements, however good written English is desirable.
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Fee Information
This is a free course.
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Further Study
You may wish to complete another distance learning course such as Principles of Business Administration. Apprenticeship Routes: Level 2 Customer Service Practitioner or Level 3 Customer Service Specialist.